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Phase 3 Engagement of the EMRTS Service Review

Phase 3 Engagement– EMRTS Service Review (Closed)

Thank you to everyone who took the time to provide feedback in the third and final engagement phase of the EMRTS Service Review.

The responses to this third and final engagement phase are currently being reviewed.

Details of the outcome and the recommendation going to the EAS Committee will be published here (Current and Past Papers - Emergency Ambulance Services Committee ( in due course.

All links to feedback documents have been removed as the engagement period has now concluded

Chief Ambulance Services Commissioners Report Phase 3 (Engagement Document) Here 

Equality Impact Assessment - Here

Phase 3 Engagement Document Easy Read version Here

Phase 3 Engagement Questionnaire Easy Read version Here 

If you need a more accessible version of this document please email and advise which format is required and if you use assistive technology please let us know this also so we can ensure the document is compatible.

Purpose of the EMRTS Service Review:

  • To ensure that as many people as possible benefit from the excellent clinical outcomes that the critical care teams of EMRTS deliver (in partnership with the Wales Air Ambulance Charity) where there is currently un-met patient need across Wales (approximately 2-3 patients per day who need the EMRTS service but who currently do not receive it);
  • To improve the under-utilisation of clinical teams across the national EMRTS service.

We are engaging on:

  • The options to further improve the air ambulance service in Wales, that is delivered in partnership with the Wales Air Ambulance Charity and the Emergency Medical and Retrieval Transfer Service (EMRTS) of NHS Wales.

Your feedback will help the Emergency Ambulance Services Committee (a Joint Committee of Health Boards in Wales) to decide on the best option that will enable as many people in Wales as possible, to benefit from the excellent clinical critical care that the service provides.

How to respond:

We wanted everyone in Wales to have their say about this important critical care service and provided a range of ways for feedback to be given, whichever way was chosen all views would be considered equally. You could have:

  • Completed the online questionnaire ; or
  • Downloaded the response form, completed it, and returned it by e-mail or
  • Downloaded the response form, printed it, completed it, and returned it by post
  • Telephoned:  01443 471520
    • Left us a message on the answerphone service sharing your views
    • Asked for help to give your feedback
    • Asked for a call back
    • Any help with information in other formats or languages
  • You could have contacted the engagement teams in your local health board area 
  • You could have given your views to your local Llais representative.  Llais is the statutory body, set up by Welsh Government, to give the people of Wales more say in the planning and delivery of health and care services, locally, regionally, nationally.  Llais regional representative details can be found in the Commissioner’s Phase 3 Report on their website : You can contact Llais:
    • By phone: 02920 235 558
    • By email:
    • By post: Llais, 3rd Floor, 33 - 35 Cathedral Road, Cardiff, CF11 9HB